EVV Information
What is Electronic Visit Verification?
Electronic Visit Verification (EVV) is a computer-based system that verifies the occurrence of authorized personal attendant service visits by electronically documenting the precise time a service delivery visit begins and ends. The EVV program replaces paper-based attendant timesheets. Texas requires EVV for certain Medicaid funded home and community-based services provided through the Health and Human Services Commission (HHSC) and managed care organizations (MCOs).
How Does EVV Work?
When an attendant provides services to a member in the home or community, the attendant must use one of three HHSC-approved EVV time recording methods to clock into the EVV system when service delivery begins and clock out of the EVV system when service delivery ends. The three approved EVV time recording methods are:
1. Member’s Home Phone Landline
2. Alternative Device
Member’s Home Phone Landline
A member may choose to allow an attendant to use their home phone landline to dial a toll-free number, issued by the EVV vendor to clock in when service delivery begins and clock out when service delivery ends.
Alternative Device
An alternative device is a device provided by the EVV vendor that displays a numeric code the attendant uses to document the time service delivery begins and a second numeric code to document the time service delivery ends. After service delivery, the attendant dials a toll-free number, issued by the EVV vendor and enters each numeric code.